1. Refund Policy

1.1 Eligibility for Refunds:

•Refunds are applicable only under the following conditions:

•The product is damaged, defective, or incorrect.

•The product is unused, unopened, and returned in its original packaging.

•Refund requests must be raised within 7 days of delivery.

1.2 Non-Refundable Items:

•Used or tampered products.

•Products purchased during sales or promotional offers unless they are damaged or defective.

1.3 Refund Process:

•To initiate a refund, please contact us at support@sunderkaya.com or check out contact page.

•Provide the following details:

•Order ID

•Clear photos of the product and packaging (if applicable).

•Once your request is approved, the refund will be processed to your original payment method within 7-10 business days.

2. Replacement Policy

2.1 Eligibility for Replacement:

•Replacement is available for products that are:

•Damaged during transit.

•Incorrect or defective upon delivery.

2.2 Replacement Process:

•Contact us within 48 hours of receiving the product.

•Provide photos or videos showing the defect or damage.

•Upon approval, we will ship the replacement product at no additional cost.

2.3 Conditions for Replacement:

•The product must be unused and returned with all original accessories, tags, and packaging.

•We reserve the right to reject replacement requests if the product shows signs of use or tampering.

3. Return Shipping

•For approved returns or replacements, we will arrange for a reverse pickup at no extra charge.

•If a reverse pickup is not available at your location, you may be required to ship the product to us, and we will reimburse the shipping charges.

4. Cancellation Policy

•Orders can be canceled before they are shipped.

•Once shipped, the order cannot be canceled, and the refund/replacement policy will apply.